We want you to love your new plinth. If something’s not quite right, here’s how our returns and refunds process works.

Check the Size Before Ordering

Please make sure you have checked the dimensions listed on the product page before placing your order.
Our plinths are not sold on a “try before you decide” basis — they are made for specific display and competition needs. Ensure it’s the right size for your project before buying.

Returns

We accept returns under the following conditions:

• You contact us within 14 days of receiving your order.

• The plinth is unused, in its original condition, and in its original packaging.

• Return shipping is paid for by the customer, unless the plinth is faulty or damaged on arrival.

• Custom-made plinths cannot be returned unless they are faulty.

Important:
You must contact us before returning any item so we can give you the correct returns address.
Do not send returns to our company’s registered office — this is not our workshop and items sent there will not be processed.

To start a return, email us at returns@miniatureplinths.com with your order number and details.

Refunds

Once your return is received at the correct address and inspected, we will:

• Approve the refund if the plinth meets the above conditions.

• Process the refund to your original payment method within 7 working days.

Faulty or Damaged Items

If your order arrives damaged or faulty:

• Contact us within 7 days of receiving it.

• Include photos of the damage so we can resolve the issue quickly.

• We will arrange a replacement or refund, and cover return shipping costs where applicable.

📍 MiniaturePlinths.com is a trading style of The Fantasy Wood Works Ltd, registered in England & Wales.
Company registration number: 14930641
Registered office: 82A James Carter Road, Mildenhall, IP28 7DE